Joint Learning Network for Universal Health Coverage

To accelerate progress and improve the success of demand-side health financing reforms designed to move low and middle-income countries toward UHC.

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Ghana’s National Health Insurance Authority (NHIA) completes a study tour to RSBY and Aarogyasri

With support from the Joint Learning Fund (JLF), a seven-member delegation from Ghana’s National Health Insurance Authority (NHIA) recently completed a study tour to two of India’s health insurance schemes – Rashtriya Swasthya Bima Yojana (RSBY) in Delhi and Aarogyasri in Hyderabad – to gain a better understanding of the structure and operations of India’s call centers. The NHIA has been directed to establish a call center to ensure a good fit and integration of information technology (ICT) with claims administration and to provide customer service for subscribers.

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