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Human Resources for Health Resource Optimization to Improve Health Care Service Delivery and Quality

About the Collaborative – This activity has concluded


Accelerating progress towards universal health coverage (UHC) in low- and middle-income countries is dependent on reducing inefficiencies in health systems. Technical inefficiencies derived from the health workforce have been widely identified in the literature. For example, technical inefficiencies in health care settings can result from inadequate education and training, unmotivated and underqualified workforce whose productivity and performance are low, workforce shortages, high turnover, poor working conditions and more.

This learning exchange will build on JLN’s previous human resources for health (HRH)-related offerings to broaden the scope of discussion to HRH resource optimization for improved health care service delivery and quality. It will provide an opportunity for country teams to cross-pollinate proven approaches to optimizing HRH in their respective countries, thereby contributing to the strategic allocation of resources to their respective national health systems to deliver higher quality services. Participants will also contribute to a global resource in the form of a catalog of approaches to tackling technical inefficiencies related to HRH, which will serve as a reference guide for other countries to adapt the promising practices to their own needs and context.




Technical Facilitator: LHSS

The Local Health System Sustainability Project (LHSS) is USAID’s flagship initiative to better integrate health systems strengthening. Its goal is to help low- and middle-income countries transition to sustainable, self-financed health systems as a means to support access to universal health coverage.


​Participating Countries

*To be finalized:
Kenya, Ethiopia, Malawi, Malaysia, Nigeria, Philippines, South Africa, Timor-Leste, Uganda, Ukraine.

Technical Facilitators

Mekdelawit Bayu
Senior HRH Specialist, Abt Associates

Kate Greene
Senior HRH Technical Expert and Quality Advisor, Abt Associates

Heather Cogswell
Health Financing Senior Associate, Abt Associates

Salama Lumbasio
Project Manager, Abt Associates

Cara Thompson
Project Analyst, Abt Associates

Co-developed resources and shared learnings from this team:

  • Learning Exchange outputs are forthcoming

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