The Hard Skills Capacity Building workstream of the JLN Primary Health Care Performance Management (PHCPM) Collaborative focuses on strengthening the technical skills that district- and provincial-level PHC managers need to use data and quality improvement tools to improve primary care services.
Many primary health care managers oversee facilities, staff, and service delivery but often have limited opportunities to develop practical skills in data analysis, digital tools, and quality improvement methods. This workstream addresses that gap by developing practical training materials, tools, and course curricula that help managers:
The materials on this page include training curricula, facilitator guides, monitoring and evaluation tools, and implementation resources developed through a collaborative co-production process and piloted in three implementing countries.
A brief background into the workstream’s development and the co-production process of its outputs, including details of the three implementer countries’ pilot programs.
Ready-to-use resources for planning, implementing, and evaluating hard-skills training programs at the country level.
Template TOR for hiring trainers to design and deliver the PHC hard-skills course, including responsibilities, deliverables, and timelines.
A practical framework to evaluate training results, including learning outcomes, skill application, and improvements in management practices over time. Instrument templates included.
Assesses technical and analytical capacity gaps among PHC managers. Adapted from the Hennessy–Hicks Training Needs Assessment framework. Respondents rate skill importance and confidence to identify priority training areas.
Step-by-step guide on how to use Qualtrics–an online survey platform widely used for collecting, analyzing, and reporting data. The guide shows how to design and administer surveys, collect responses, analyze results, generate visual summaries, and produce reports.
Training curricula designed and implemented by three countries through a co-production process. The curricula combine didactic sessions, interactive exercises, peer exchange, and practicum mini-projects. The materials include slides presented during daily sessions and supporting materials that include facilitator guides and activity manuals designed to help trainers consistently deliver sessions and support hands-on learning.
Liberia’s course strengthens the practical skills of primary health care (PHC) managers in data use, quality improvement, and digital tools to support evidence-based decision-making and improved service delivery.
The Philippines’ capacity building curriculum is wide-encompassing and addresses country-specific — but transferrable — challenges in PHC performance management.
South Africa’s capacity building curriculum is an intensive, practice-oriented training program focusing on building core PHCPM technical skills. Participants were majority tenured PHC professionals with 8+ years of experience.
